Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services.
On the basis of both experience and foresight, sets up and maintains a risk management program. In the event of a crisis, minimizes its effect and manages resolution so as to bring the situation to a satisfactory conclusion.
Contributes to policy making including strategic planning, hardware and software procurement, staff development and rewards, choice of methods and standards and the marketing and selling of services and products. Sets targets, and ensures that service performance is monitored and maintained as defined within the agreed service level agreements, service level parameters or contracts. Ensures that detailed metrics and records are kept and that appropriate action is initiated to maintain service levels. Identifies and implements new service performance metrics.
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Increased product awareness and sales effectiveness through well-developed marketing materials, product training, and sales enablement tools that support the achievement of business targets.
Strong team contribution and operational effectiveness, reflected in collaborative delivery of team objectives, consistent performance standards, and proactive support of departmental goals.
Lead and manage the end-to-end development and lifecycle management of fund products, including market research, feasibility assessment, stakeholder alignment, and securing approvals from the Investment Committee, Board, and regulators.
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Project Management & Execution Oversight: Manage the day-to-day operations of campaigns from start to finish. This includes scheduling internal meetings or brainstorming sessions, keeping track of creative production deadlines, and following up with team members on their deliverables.
Monitoring and Reporting Results: Once campaigns are in market, the Executive monitors overall performance and compiles updates for the client. Ensures that campaign metrics and insights are clearly communicated to the client, closing the loop on the strategy.
DMDC Media is a dynamic and innovative Media Marketing company committed to exploring new possibilities for client's business growth by making full use of our comprehensive experience and expertise. We are seeking a passionate candidate to join our team and contribute to our existing projects. This position provides an excellent opportunity to gain hands-on experience in the fast-paced world of the media marketing industry.
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Performance Optimization: Monitor and analyze key metrics to recommend strategic optimizations that enhance performance and revenue.
Opportunity Identification: Proactively identify new opportunities to deepen publisher engagement with the Involve Asia platform.
Do you thrive in a high-paced environment that offers continuous learning and growth opportunities in the dynamic digital marketing sector? If you are an outgoing, responsible, and enthusiastic professional eager to contribute to business expansion, we encourage your application.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Prepare monthly and campaign reports covering content performance, audience engagement, and paid media results, while identifying opportunities for improvement.
Coordinate with internal teams to ensure timely and accurate delivery of social media content and assets.
Stay updated on platform updates, social trends, and emerging digital opportunities, and share relevant insights with the team.
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Ensure the team adheres to the established processes, identify opportunities for continuous improvement, new tools, and develop new processes to support design operations.
Collaborate with marketing, content and sales teams to ensure all creative deliverables are produced to the highest standards and quality in a timely fashion.
Conceptualise campaign visions, harnessing original ideas for visual content, websites, social media and other marketing materials.
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