You will accompany decision-making committees and play an active role in the preparation of management reports
After a short time, you will take on independent tasks in IT projects
By working at different locations, business areas, and Group units, you will have the opportunity to get to know the Group intensively and build up a Group-wide, international network
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The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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Provide HRIS support including, but not limited to, researching and resolving HRIS problems, unexpected results or process / workflow flaws. Recommend and execute permanent solutions or alternate solutions to meet requirements.
Proactively review existing HR processes / workflow and data management, so to identify improvement initiatives that promote regional standardization with aligning to business needs.
Collect and analyse business requirements and translate them into system requirements. Design, develop and deploy improved HR processes / workflows and data management to enhance optimal efficiency and effectiveness of processes / workflows and data management.
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Review & Record Keeping: Monitor guest reviews across booking platforms and maintain accurate digital records of all bookings and maintenance logs.
Strong Administrative Skills: Highly organized with exceptional attention to detail; strong proficiency in Microsoft Excel or Google Sheets for reporting and data entry.
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