JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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Utilize the Warehouse Management System (WMS) and related digital tools to track task completion and assist with daily inventory accuracy checks.
Identify routine bottlenecks on the floor and collaborate with team leads to improve daily picking and packing workflows.
Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field (Fresh Graduates are strongly encouraged to apply!).
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The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
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· Ensures cleanliness of the pharmacy and work counters.
· Prepares and supplies all medications to outpatients, inpatients, wards and other departments as required.
· Ensures sufficient stocks are available in pharmacy and inform the person-in-charge to purchase/order drugs supply and other supplies (e.g. consumables, stationeries etc.) and to ensure that no disruption of supply takes place due to shortage.
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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