Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Monitor and forecast cash flows, including incoming and outgoing payments, in-house cash positions, and payment calendars.
Perform daily cash application activities and ensure accurate booking of bank transactions, payment differences, foreign exchange gains and losses, and forward currency transactions.
Resolve internal and external treasury-related inquiries and provide second-line support via phone and email.
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Monitor and forecast cash flows, including incoming and outgoing payments, in-house cash positions, and payment calendars.
Perform daily cash application activities and ensure accurate booking of bank transactions, payment differences, foreign exchange gains and losses, and forward currency transactions.
Resolve internal and external treasury-related inquiries and provide second-line support via phone and email.
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Identify operational bottlenecks and inefficiencies before they become problems, and own the fix end-to-end
Act as a connective layer across geography, functions, and stakeholders — sales, finance, marketing, and deal desk — to remove friction and drive collaboration
Challenge assumptions and processes that don't serve the business, even when that means pushing back on senior stakeholders
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
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Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities
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After sales - Applications training – presentation on technology relevant to instrumentation prior to hand on. Hands-on training hardware and software; troubleshooting; answer user queries on experimental
Support sales on opportunities by researching and identifying potential accounts; building rapport; facilitate solving customer problems on application issues through training, information and recommendation of solutions through knowledge of competitive offerings.
Support sales team on user meetings, workshops, seminars to update products technology and chemistry
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Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
Understand the customers’ working / communication styles and flex one’s style to adapt to that
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We are founded in 1982 and has since established itself as a reputable weighing solution provider catering to various industries, commercial and retail customers as well as consumers in Malaysia in particular Klang Valley. Our core strength lies in the ability to provide highest quality weighing machines, weighing scales and systems, services, technology and technical support. We have a legacy of over 40 years’ experience.
Tasks & Responsibilities1) Coordination of sale process from quotation to Invoicing
2) Checking invoices, billings claims and reimbursement for process of payments
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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