Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
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Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Maintain and update customer databases and sales records, ensuring data integrity and providing timely reports on sales activities and performance metrics.
Act as a primary point of contact for customer inquiries, providing excellent service and support, and escalating complex issues to the appropriate sales personnel.
Collaborate with the marketing team to ensure sales materials are up-to-date and readily available to the sales force.
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Maintain and update customer databases and sales records, ensuring data integrity and providing timely reports on sales activities and performance metrics.
Act as a primary point of contact for customer inquiries, providing excellent service and support, and escalating complex issues to the appropriate sales personnel.
Collaborate with the marketing team to ensure sales materials are up-to-date and readily available to the sales force.
...
Maintain and update customer databases and sales records, ensuring data integrity and providing timely reports on sales activities and performance metrics.
Act as a primary point of contact for customer inquiries, providing excellent service and support, and escalating complex issues to the appropriate sales personnel.
Collaborate with the marketing team to ensure sales materials are up-to-date and readily available to the sales force.
...
Maintain and update customer databases and sales records, ensuring data integrity and providing timely reports on sales activities and performance metrics.
Act as a primary point of contact for customer inquiries, providing excellent service and support, and escalating complex issues to the appropriate sales personnel.
Collaborate with the marketing team to ensure sales materials are up-to-date and readily available to the sales force.
...
Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
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Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
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