Performing consistent and structured quotation follow up utilizing existing sales tools (C4C (Cloud for Customer)) to update individual quote status until Purchase Orders (PO) is issued by customers.
Provide routine user account and application support for Windows, Active Directory, Microsoft 365, MFA and other approved cloud services, subject to client authorisation.
Configure and verify end-to-end system operation against product specifications, installation procedures, customer use cases, and agreed acceptance criteria.
After solution launch you will be supporting the day-to-day operations of the platform. This includes monitoring the system, providing frequent updates to the customers and resolving any issues raised by customer. After solution launch, you will be working in shifts providing 24x7 support to the customer.
Cross-Functional Collaboration: Engage with third-party vendors, global infrastructure groups, and business IT teams to modernize, scale, and improve core technology infrastructure.