Assist in the prioritization and planning of local fleet daily operations and flexible capacity growth strategy
Conceive new and improved analytics models and work on existing data gathering and analytics tools, to ensure thorough visibility across the operational spectrum of parcel transportation
Work closely with team and other departments to improve existing software across operational touch points, from Ninja Van Operator to Ninja Driver applications.
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Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
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Flexibility Commitment: We offer adjustable clock-in/clock-out windows or time-off compensation adjustments for personal emergencies to actively support a healthy work-life balance.
Document Management: Manage, organize, and archive company files, documents, and records systematically.
Daily Operations: Handle incoming phone calls, emails, and customer inquiries professionally; procure office supplies and manage inventory.
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