Ensure accurate documentation and timely processing of service-related claims.
Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
Monitor case status and ensure timely completion of service requests.
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Cost Control & Strategy: Analyze market trends, pricing fluctuations, and new supplier developments. You will hunt for alternative suppliers to improve procurement efficiency and ensure all purchases stay strictly within budget.
Documentation & Compliance: Maintain crystal-clear procurement records, contracts, and supplier databases, ensuring everything aligns with company policies.
Are you a master negotiator with a sharp eye for detail?
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Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.
Undertake any ad-hoc tasks as required to support daily operations.
Act as the first point of contact for onboarding new customers, including coordination, quotation preparation, and handling agent appointment documentation.
Verify the accuracy of operational claims and oversee proper billing procedures.
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Expedite delivery and feedback to the Shipping Manager on status of delivery
Liaison with governmental departments and statutory bodies in regard to import & export custom clearance, import duty exemption, GST, import & export license, duty drawback, temporary imports or exports and other matters.