Schedule routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
Inspect guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
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Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions.
Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues.
Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion.
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Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions.
Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues.
Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion.
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Completes electrical projects by supervising installations; resolving design issues.
Maintains electrical systems by establishing and enforcing preventive and on-going maintenance, and testing programs; scheduling repairs; coordinating shut-downs and installations.
Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with codes and legal regulations.
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Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional & well-mannered service to the Company's
Work closely with other departments eg. Marketing, Clinical etc to achieve set objectives
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Completes electrical projects by supervising installations; resolving design issues.
Maintains electrical systems by establishing and enforcing preventive and on-going maintenance, and testing programs; scheduling repairs; coordinating shut-downs and installations.
Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with codes and legal regulations.
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Supervise and provide leadership to the pool driver workforce, including attendance, discipline, conduct, performance, staff engagement, and adherence to MCMC’s service standards.
Review and verify driver overtime claims and assignment records to ensure accuracy, compliance, and alignment with approved operational requirements.
Coordinate and monitor preventive maintenance, servicing, repairs, road tax renewals, insurance, PUSPAKOM inspections, and other statutory requirements to ensure vehicle safety and operational readiness.
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Manage daily operational performance, shipment escalations, service failures and customer requirements while maintaining service levels and KPI targets.
Work closely with airlines, overseas agents, customs brokers, trucking vendors and internal stakeholders to ensure seamless shipment execution.
Strong Mandarin proficiency (read, write and speak) to support communication with customers, overseas offices, airlines and regional stakeholders.
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Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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Prepare short-term and long-term business plan proposals.
Conduct or review business evaluation for any corporate venture, market and feasibility studies, valuations, negotiations, shareholders’ agreement and operational agreements and advise management on the viability of the new business venture.
Undertake business development activities related to F&B, Tourism, Energy and other relevant industry within the country as well as overseas from project initiation till Project completion.
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You will close collaboration with all Service representatives within the Country, including those remaining within the Systems BUs, identify white spots and define local level strategy for HUB approval to increase coverage of the IB base and support entries into new markets, segments and Customers, and identify opportunities at local level for organic and inorganic growth.
You will promote synergies and develop efficient delivery processes based on BU PGSV Strategy, ensuring excellence in managing the local operations, with a focus on continuous improvement and customer satisfaction, secure needed resources to support Growth while keeping financial performance and promote and implement the needed Training Programs.
You will promote sharing of best practice, support and collaborate with the Continuous Improvement and Problem-solving initiatives when required, drive Service Safety and enforces a Service safety and integrity culture throughout the Service organization, make sure all relevant actions are implemented to significantly reduce or eliminate HSE Risks, execute HSE operational plan and ensure full compliance with Hitachi Energy’s HSE and legal requirements, drive operational excellence by ensuring the implementation of company programs and Service’s operational risk management, staffing the local units appropriately to ensure delivery, ensure BU specific training program are delivered, ensures that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate and develop direct and indirect subordinates, improve service availability, provides training and develops capabilities and competencies and secure Service Team development to support Professional Growth.
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