Provide ongoing training to the sales team, ensuring they are well-equipped with the necessary skills and knowledge.
Have in-depth knowledge of the products or services being sold and communicate effectively to both the team and clients.
Present and showcase the value proposition of the offered products or services to clients during sales pitches, trade shows, or other opportunities.
...
Develop Sales Strategies and Account Plans: Create and execute territory and account plans, monitor sales pipelines, prepare accurate forecasts, and implement strategies to achieve sales objectives.
Collaborate with Internal and External Stakeholders: Work closely with presales consultants, technology vendors, implementation teams, and business partners to deliver tailored solutions and ensure a seamless customer experience.
Represent the Company and Drive Customer Success: Promote the company's products and services at industry events, exhibitions, and conferences while preparing quotations, presentations, negotiating commercial terms, addressing customer concerns, and ensuring high levels of customer satisfaction.
...
Identify customer business challenges and align DXC solutions to deliver measurable business outcomes.
Lead complex, multi-year services engagements involving Managed Services, IT Outsourcing, System Integration, Cloud, Security, Data & AI, and Digital Transformation.
Manage the complete sales cycle, including prospecting, qualification, solution development, commercial negotiations, contracting, and deal closure.
...
Contribute towards revenue generation and business growth, working towards Annual Sales Targets, covering both own portfolio and team performance.
Develop and maintain a strong sales pipeline through incoming enquiries, cold calling, networking, referrals, events, and market research.
Prepare proposals, quotations, and contracts, including TOBs, Addendums, and Renewal Agreements, reviewing terms for commercial and legal risk exposure before closing.
...
Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.
...
Support Operations and the Supply Chain Security Manager by managing intake, triage and investigation of thefts reported within the region of responsibility
Works with key market stakeholders within the region to understand how illegal trade impacts the geography and to support prevention of illegal trade
Ensure that suspect sample testing is conducted on a timely basis, and liaise regularly with stakeholders across multiple functions including QA, Regulatory Affairs, Legal
...