Support Operations and the Supply Chain Security Manager by managing intake, triage and investigation of thefts reported within the region of responsibility
Works with key market stakeholders within the region to understand how illegal trade impacts the geography and to support prevention of illegal trade
Ensure that suspect sample testing is conducted on a timely basis, and liaise regularly with stakeholders across multiple functions including QA, Regulatory Affairs, Legal
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Handle daily process of opening and closing stores
Ensure store maintenance (cleanliness, ensure sufficient store display on shelf, Shelf Display Maintenance) and achieve feedback of on-site information
Manage product inventories in & out from warehouse, stock inventory management, check product expiry/validity date, handle product defects and handle trial/sample packs.
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Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Proven experience in a senior F&B leadership role, preferably in luxury hospitality
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Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate.
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Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation's products and services.
Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation's business interests.
Refer sales leads and customer feedback to appropriate contacts within the organisation and liaise with other functional and operational area members to ensure that these referrals are followed-up promptly.
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