Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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Proactively follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
Maintain a thorough understanding of the company's products and services, as well as customer service policies and procedures, to provide accurate and helpful information to customers.
Assist in the development and maintenance of customer service knowledge base articles and FAQs to improve self-service options for customers.
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