Coordinate with external IT vendors for technical support, equipment repairs, maintenance, quotations, and service-related matters, while maintaining accurate IT asset records;
Maintain IT documentation and support system upgrades, improvement projects, and the resolution of critical IT incidents as required by Management.
Diploma or Degree in Information Technology, Computer Science, or a related field.
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Respond to all job requests within 30 minutes to 1 hour, depending on criticality, and complete tasks accordingly. Assist facility technicians and follow up closely.
Support training plans and materials, verifying that activities are performed according to documented work instructions.
Assist with authority and regulatory audits, annual inspections, and statutory license renewals, including DOSH, DOE, BOMBA, SPKA, KPDNKK, and system application licenses.
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