Identify, assess, and solve complex business problems within the area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
Support & Maintenance: Provide L2/L3 production support, troubleshoot functional system errors, drive root cause analysis (RCA), and resolve user incidents within agreed SLAs.
Consultation and Guidance: Provides expert level end to end business process consulting to internal customers, serving as the IT partner and provider at a Regional level for HR departments, Center of Excellence, and HR Services. Liaison with HR Operation and IT community to understand needs, develop IT-concepts and blueprints, implement systems solutions and evaluate success. Work cooperatively with the Global HR team to maximize resource utilization and effectiveness of systems solutions