Ensure compliance with the after-sales policies and service standards established by the China headquarters.
Lead the team in troubleshooting, on-site repairs, and remote technical support.
Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
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Prepare service and repair reports and maintain proper records.
Follow company safety procedures and perform other duties assigned by the Supervisor/Management.
Minimum SPM or Certificate or Diploma in Automotive, Mechanical, or Heavy Equipment Maintenance (SKM Level 1/2/3, Sijil Kemahiran Malaysia or equivalent)
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Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
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Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
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Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
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Minimum 3-4 years’ experience in machinery installation or maintenance preferred with Diploma/Certificate in Electrical/Engineering, Wireman (PW4), Chargeman (AO), or equivalent.
Experience in Electrical Control Panel, Instrumentation & HVAC System