Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Hygiene Compliance Enforcement: Oversee the shop floor and audit the kitchen helper's cleaning routines to ensure machines and prep zones remain spotless.