Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.
Installation and commissioning of UPS, electrical system within data centers, ensuring proper setup, integration, and optimal performance.
Respond promptly to emergency breakdowns, prioritize repairs, and restore cooling systems swiftly to minimize disruptions to critical data center operations.
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Maintain the highest standards of service quality in every interaction. Through professional communication and a patient, solution-oriented approach, you will build trust, strengthen user loyalty, and uphold our commitment to excellence in customer support.
Job Summary:
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our Escalations Team. In this critical role, you will be responsible for handling complex, sensitive, and escalated customer inquiries and issues. You will act as a key point of contact for resolving challenging cases, managing customer complaints, and facilitating swift resolution by collaborating closely with internal and external stakeholders. Your expertise will be vital in enhancing customer trust and satisfaction.
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Liaise with the business to tackle any blocking point (data issue, shortages, claims, credit limits and overdue) which would prevent/delay customer deliveries.
Liaise with Supply Chain team members to ensure proper life cycle of the order (delivery date, order closing).
Ensure data accuracy by promptly completing and documenting tasks such as onboarding new customers, vendor creation, updating payment terms, and changes to customer addresses.
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Key Tasks : • Perform preventive maintenance, inspections, troubleshooting, and repairs on overhead cranes, hoists, and related lifting equipment at customer sites. • Diagnose mechanical, electrical, and control system faults and implement corrective actions. • Carry out load testing, adjustments, calibrations, and commissioning of crane systems as per company standards and safety requirements. • Complete service reports, job documentation, and recommendations for customers accurately and on time. • Provide technical support and professional advice to customers regarding equipment condition, safety risks, and service solutions. • Ensure all work complies with Konecranes safety policies, ISO standards, and statutory regulations. • Support emergency call-outs and breakdown service as required. • Collaborate with the Service team to improve service delivery, technical skills, and customer satisfaction. • Maintain company tools, service vehicle, and equipment in safe and proper working order.
Responsible for supporting daily food and beverage operations by ensuring excellent customer service, maintaining food hygiene standards, and assisting in food preparation and service activities. Plays an important part in delivering a high-quality dining experience in line with MAS Awana’s service standards.
Work closely with service, technical, finance, and logistics teams to ensure effective project coordination and service delivery.
Support and comply with QA standards as well as HSEQ policies and regulations.
Drive sales initiatives within assigned territories across the organisation and group network, including cold calling, business development, and client visits.
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