Act on behalf of customer to demand performance excellence from internal ops teams by Investigation into service failures and feedback to customer of propose solutions.
To work closely with ops team to find the root causes of non compliance, analyze, diagnose and even come out with corrective action report for any service failure and forward the investigations results back to customer on a timely manner.
Handle all incoming calls. Process booking/amendments/cancellations received via phone/fax or emails and handle all sales enquiries....
To participate and organize the aseptic process simulation activity every 6 months.
To participate in all courses of GMP training as per the training schedule.
To participate in all investigations related to qualification and validation matters and work closely with Quality department to prevent major and critical deviations and failures....
Execute qualification programme for all Production, Engineering and Laboratory equipment that is directly or indirectly related to the manufacturing and testing of ampoules, vials, pre-filled syringes, and cartridges.
To participate and organize the aseptic process simulation activity every 6 months.
To participate in all courses of GMP training as per the training schedule....
Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET. SET Champion to promote usage among team.
Accurately record customer information and sales activities in the CRM system.
Meet or exceed sales targets by maintaining a high level of productivity and quality....
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;...
Satisfy customers needs and request, respond to their queries in a timely manner and aspire to deliver a positive customer experience.
To assist and support for new product developments in order to meet customer needs. Perform administrative tasks of transaction recording, filing and inventory.
To collaborate with inter-department team to ensure effective and efficiency....