2,500+ Service Desk Jobs - June 2026 - High Salaries
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"service desk"
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Job "service desk"
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SGD3,000 - SGD3,000 Per Month
Singapore
- Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
- Contribute and maintain a knowledge base of frequently asked questions and solutions.
- Vendor coordination for customer onsite support when necessary ...
Posted
21 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- • Provide First Call Resolution (FCR) technical support via phone and email
- • Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required
- • Provide timely updates to customers on outstanding issues within agreed service levels ...
Posted
21 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- 0-1 years
- Level 1 IT Support / Service Desk Support professional responsible for providing first-level technical assistance to end users through email and ticketing systems. Handle and respond to incoming emails, incidents, and service requests in a timely manner. Troubleshoot basic hardware, software, network, and access-related issues, document resolutions, escalate complex problems to higher support levels when required, and ensure adherence to SLA targets. Maintain accurate records of incidents and service requests while delivering excellent customer service and support. Suitable for candidates with 0–1 year of experience who possess strong communication, problem-solving, and customer service skills.
Posted
19 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- • Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required
- • Provide timely updates to customers on outstanding issues within agreed service levels
- • Maintain ownership of cases and ensure accurate documentation until closure ...
Posted
21 days ago
SGD208,333 - SGD320,833 Per Month
Remote
- • Analyze incidents and service requests to identify root causes and implement effective solutions.
- • Collaborate with cross-functional technical teams to resolve complex system and application issues.
- • Ensure adherence to incident management processes and ITIL-based best practices. ...
Posted
a day ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
16 hours ago
Undisclosed
- .Log all calls in the Service Desk Call Logging systems (BT and ServiceNow)
- .Maintain a high degree of customer service for all support queries and adhere to all service management principles
- .Provide insight to call center stats when reached out from management ...
Posted
8 hours ago
Undisclosed
- .Log all calls in the Service Desk Call Logging systems (BT and ServiceNow)
- .Maintain a high degree of customer service for all support queries and adhere to all service management principles
- .Provide insight to call center stats when reached out from management ...
Posted
3 days ago
Undisclosed
- .Log all calls in the Service Desk Call Logging systems (BT and ServiceNow)
- .Maintain a high degree of customer service for all support queries and adhere to all service management principles
- .Provide insight to call center stats when reached out from management ...
Posted
3 days ago
Undisclosed
KL City
- Ensure adherence to SLA/OLA targets , including response and resolution timelines.
- Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
- Follow up with users to ensure issue resolution and customer satisfaction . ...
Posted
3 days ago
Undisclosed
- Log all calls in the Service Desk Call Logging systems (BT and ServiceNow).
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Provide insight to call center stats when reached out from management. ...
Posted
3 days ago
Undisclosed
KL City
- Ensure adherence to SLA/OLA targets, including response and resolution timelines.
- Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
- Follow up with users to ensure issue resolution and customer satisfaction. ...
Posted
3 days ago
Undisclosed
Singapore
- Demonstrate a good understanding of the customer’s business needs with good customer service skills.
- Perform remote assistance using basic technical and service knowledge through diagnostic techniques and proper probing of question.
- Ensure proper and accurate documentation for all problems, incidents, and requests in the ticketing system. ...
Posted
4 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
6 days ago
Undisclosed
KL City
- Follow standard procedures and ensure a great user experience
- Learn new IT tools and grow your technical skills
- Internal employees from any department, fresh graduates, non-IT graduates, or diploma holders ...
Posted
6 days ago
Undisclosed
KL City
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
6 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Posted
7 days ago
Bureau Veritas (M) Sdn Bhd
MYR4,000 - MYR5,500 Per Month
KL City
- Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues.
- Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met.
- Pay: RM4,000.00 - RM5,500.00 per month ...
Posted
7 days ago
Undisclosed
KL City
- Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues.
- Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met.
- Understanding of SLA, prioritization, incident management and critical incident management process. ...
Posted
8 days ago
MYR4,000 - MYR5,000 Per Month
KL City
- Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues.
- Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met.
- Understanding of SLA, prioritization, incident management and critical incident management process. ...
Posted
17 days ago
MYR6,000 - MYR8,400 Per Month
KL City
- Application Question(s):
- Work Location: In person
Posted
11 days ago
MYR6,000 - MYR8,400 Per Month
KL City
- Application Question(s):
- Work Location: In person
Posted
11 days ago
Undisclosed
Singapore
- Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
- Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
- Provide timely solutions or escalate incidents to the appropriate resolution teams when required. ...
Posted
18 days ago
Undisclosed
KL City
- .Ensure adherence to SLA/OLA targets, including response and resolution timelines
- .Perform ticket triaging, routing, and escalation to L2/L3 teams where required
- .Follow up with users to ensure issue resolution and customer satisfaction ...
Posted
23 days ago
Undisclosed
Kawasan Sekitar Kuala Lumpur
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
19 days ago
SGD2,300 - SGD2,300 Per Month
Singapore
- Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
- Monitor support queues and proactively manage workload to prevent SLA breaches
- Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
18 days ago
Agensi Pekerjaan Two95 International SDN. BHD.
MYR8,000 - MYR10,000 Per Month
- Hands-on experience with Microsoft Active Directory, including GPO deployment, configuration, and management.
- Familiarity with Incident, Request, Problem, and Change Management processes.
- Experience providing technical leadership and direction for infrastructure-related projects. ...
Posted
11 days ago
Undisclosed
Malaysia
- Lead and develop the service desk team, acting as the primary escalation point
- Workplace Engineering & Security
- Own and standardize global workplace platforms covering identity, endpoint, and device lifecycle management ...
Posted
19 days ago
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