2,500+ Service Desk Jobs - June 2026 - High Salaries
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"service desk"
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Bureau Veritas (M) Sdn Bhd
MYR4,000 - MYR5,500 每月
KL City
- Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues.
- Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met.
- Pay: RM4,000.00 - RM5,500.00 per month ...
Posted
8 days ago
Undisclosed
KL City
- Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues.
- Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met.
- Understanding of SLA, prioritization, incident management and critical incident management process. ...
Posted
8 days ago
MYR4,000 - MYR5,000 每月
KL City
- Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues.
- Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met.
- Understanding of SLA, prioritization, incident management and critical incident management process. ...
Posted
18 days ago
MYR6,000 - MYR8,400 每月
KL City
- Application Question(s):
- Work Location: In person
Posted
12 days ago
MYR6,000 - MYR8,400 每月
KL City
- Application Question(s):
- Work Location: In person
Posted
12 days ago
Undisclosed
Singapore
- Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
- Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
- Provide timely solutions or escalate incidents to the appropriate resolution teams when required. ...
Posted
18 days ago
Undisclosed
KL City
- .Ensure adherence to SLA/OLA targets, including response and resolution timelines
- .Perform ticket triaging, routing, and escalation to L2/L3 teams where required
- .Follow up with users to ensure issue resolution and customer satisfaction ...
Posted
23 days ago
Undisclosed
Kawasan Sekitar Kuala Lumpur
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
19 days ago
Agensi Pekerjaan Two95 International SDN. BHD.
MYR8,000 - MYR10,000 每月
- Hands-on experience with Microsoft Active Directory, including GPO deployment, configuration, and management.
- Familiarity with Incident, Request, Problem, and Change Management processes.
- Experience providing technical leadership and direction for infrastructure-related projects. ...
Posted
11 days ago
SGD2,300 - SGD2,300 每月
Singapore
- Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
- Monitor support queues and proactively manage workload to prevent SLA breaches
- Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
18 days ago
Undisclosed
Malaysia
- Lead and develop the service desk team, acting as the primary escalation point
- Workplace Engineering & Security
- Own and standardize global workplace platforms covering identity, endpoint, and device lifecycle management ...
Posted
19 days ago
Undisclosed
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
- Deep experience (or equivalent) in technical support ...
Posted
12 days ago
SGD3,000 - SGD3,000 每月
Singapore
- Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
- Responsibilities
- Key duties and responsibilities are not limited to those listed below: ...
Posted
20 days ago
AMK Technology Sdn Bhd
Undisclosed
KL City
- Knowledge of network connectivity, VPN, and remote access support
- Hands-on experience with Remote Desktop tools
- Basic understanding of Active Directory (user access, password resets, account management) ...
Posted
12 days ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
19 days ago
Undisclosed
KL City
- Follow standard procedures and ensure a great user experience
- Learn new IT tools and grow your technical skills
- Internal employees from any department, fresh graduates, non-IT graduates, or diploma holders ...
Posted
13 days ago
Undisclosed
KL City
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
13 days ago
Agensi Pekerjaan Inter Island Sdn Bhd
MYR6,000 - MYR9,000 每月
- Manage and resolve incidents and service requests within agreed service levels (SLA).
- Perform user account administration and support Active Directory-related activities.
- Escalate unresolved issues to relevant support teams when necessary. ...
Posted
13 days ago
Undisclosed
KL City
- Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
- One year of related experience preferred.
- Strong written and oral communication skills. ...
Posted
19 days ago
Abhidi Solution Private Limited
MYR8,000 - MYR9,000 每月
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure ...
Posted
13 days ago
Undisclosed
Kawasan Sekitar Kuala Lumpur
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
13 days ago
Agensi Pekerjaan Inter Island Sdn Bhd
MYR4,000 - MYR6,000 每月
- Manage and resolve incidents and service requests within agreed service levels (SLA).
- Perform user account administration and Active Directory-related support.
- Escalate unresolved issues to the appropriate support teams when necessary. ...
Posted
13 days ago
Abhidi Solution Private Limited
MYR8,000 - MYR9,000 每月
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure ...
Posted
13 days ago
Agensi Pekerjaan Two95 International SDN. BHD.
MYR4,500 - MYR5,000 每月
- Diagnose and resolve hardware and software issues.
- Perform user administration in Active Directory.
- Troubleshoot VMware and VDI-related incidents. ...
Posted
13 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
13 days ago
SGD3,500 - SGD3,500 每月
Singapore
- Provide assistance and support to IT projects by collaborating with project teams, participating in system implementations, testing, deployment activities, and ensuring smooth integration with existing infrastructure.
- Assist in the daily operations of the data center and server management by monitoring system performance, maintaining server health, performing routine checks, backups, and ensuring overall system availability and reliability.
- Support procurement, documentation, asset tracking, and administrative functions by managing IT inventory, maintaining accurate records of hardware and software assets, assisting with vendor coordination, and ensuring proper documentation control for audit and compliance purposes. ...
Posted
24 days ago
SGD2,500 - SGD2,500 每月
Singapore
- Troubleshoot and resolve basic IT issues within agreed Service Level Agreements (SLAs).
- Escalate complex or unresolved issues to Level 2 or relevant support teams.
- We are looking for a proactive and customer-focused Level 1 IT Support / Service Desk Analyst to join our IT support team. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are passionate about technology and helping users resolve IT issues efficiently. ...
Posted
20 days ago
SGD3,000 - SGD3,000 每月
Singapore
- Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
- Responsibilities
- Key duties and responsibilities are not limited to those listed below: ...
Posted
21 days ago
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