2,700+ Service Desk Jobs - July 2026 - High Salaries
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"service desk"
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PERCEPT SOLUTIONS PTE. LTD.
SGD3,000 - SGD3,000 Per Month
Singapore
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Working experience as a Service Desk Analyst ...
Posted
22 days ago
SGD2,700 - SGD3,700 Per Month
Islandwide (Singapore)
- Familiar with:
- M365 Admin Center (Users, Licenses, Service Health)
- Teams/SharePoint/Exchange Admin Centers ...
Posted
4 days ago
Undisclosed
KL City
- In this role, you will be responsible for:
- - Providing 1st line IT support (hardware, software, mobile devices, printers)
- - Handling user requests via phone, email, and chat ...
Posted
19 days ago
The St. Regis Hong Kong
Undisclosed
Hong Kong
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. ...
Posted
21 hours ago
Undisclosed
KL City
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
20 days ago
Undisclosed
KL City
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
20 days ago
Undisclosed
Singapore
- Maintain accountability for incident management processes, ensuring resolution timelines, communication protocols, and post-incident reviews meet executive expectations.
- Serve as the primary authority for the MSP over Service Desk, holding the partner accountable to contractual SLAs, quality benchmarks, and continuous improvement targets.
- Lead/Participate structured governance forums (weekly operational reviews, monthly SLA reviews, quarterly business reviews) with the MSP, producing executive-ready reporting packs. ...
Posted
20 days ago
SGD2,700 - SGD2,700 Per Month
Singapore
- Familiar with:
- M365 Admin Center (Users, Licenses, Service Health)
- Teams/SharePoint/Exchange Admin Centers ...
Posted
11 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
21 days ago
STAR CAREER CONSULTING PTE. LTD.
SGD3,000 - SGD3,000 Per Month
Singapore
- Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
- Maintain documentation and comprehensive records of issues and problems
- Minimum Higher NITEC in Information Technology or related field of study ...
Posted
21 days ago
Undisclosed
Singapore
- Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
- Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
- Provide timely solutions or escalate incidents to the appropriate resolution teams when required. ...
Posted
25 days ago
Undisclosed
Singapore
- Execute patching, upgrades, and hotfix deployments with full change lifecycle management including CAB approval, testing, and rollback validation.
- Perform vulnerability remediation (scan, prioritise, fix, validate) for PAM platforms.
- Implement secure configuration baselines and hardening standards across PAM platforms. ...
Posted
11 days ago
GOLDTECH RESOURCES PTE LTD
SGD2,300 - SGD2,300 Per Month
Singapore
- Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
- Monitor support queues and proactively manage workload to prevent SLA breaches
- Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
a month ago
Per Month
Singapore
- Troubleshoot basic networking issues including TCP/IP, DNS, DHCP, IP addressing, subnetting, and gateway configurations.
- Assist in firewall configuration and security-related troubleshooting.
- Support application testing across Development, Testing, UAT, and Production environments. ...
Posted
a month ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Posted
a month ago
Getronics Solution (M) Sdn Bhd
Undisclosed
KL City
- • Follow-up on the progress of the incident until closure. Escalate the unresolved incident to respective unit which may range from very straightforward problems through to more complicated issues.
- • Respond to a large volume interaction and efficiently while also providing a high degree of client satisfaction.
- • Handled interaction within agreed customer Service Level Agreement (SLA) ...
Posted
a month ago
Undisclosed
KL City
- Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s.
- Managed/Maintained End-user Devices with a total of 10M assets.
- Job Purpose: ...
Posted
11 days ago
Undisclosed
KL City
- Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s.
- Managed/Maintained End-user Devices with a total of 10M assets.
- Job Purpose: ...
Posted
11 days ago
Undisclosed
Singapore
- Support process improvement initiatives by identifying areas for improvement, collecting requirements, and providing optimization suggestions
- Conduct research and development of AI-powered tools to support business functions including data visualization, summarization, workflow automation, or recommendations
- Contribute to performance reporting and service improvement tracking ...
Posted
3 days ago
Undisclosed
- Provides accurate, innovative solutions to client problems while meeting pre- defined quality standards
- Delivers information, advice, or instructions in response to client inquiries, ensuring a high degree of client satisfaction.
- Records and processes client inquiries in relevant paperwork and systems, collaborating internally to ensure queries are addressed and problems resolved efficiently. ...
Posted
7 days ago
IT Service Desk Analyst – Level 1 (Japanese Speaking) IT Service Desk Analyst – Level 1 (Japanese Speaking)
Arbeit Consultancy Services Sdn Bhd
Undisclosed
- Troubleshoot Windows OS, Microsoft Office 365, laptops, desktops, printers, iOS devices, and basic Mac support
- Perform basic Active Directory tasks (user accounts, access, group memberships, permissions)
- Support software installation and remote troubleshooting using tools such as LogMeIn / WS1 ...
Posted
19 days ago
Undisclosed
Singapore
- Clear objectives, KPIs, and service metrics
- Coaching, mentoring, and capability development
- Ensure proactive risk identification and issue prevention. ...
Posted
11 days ago
SGD4,000 - SGD4,200 Per Month
Singapore
- Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
- Take overall responsibility for incident management and request fulfilment (if any).
- Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents. ...
Posted
a month ago
STAR CAREER CONSULTING PTE. LTD.
SGD3,000 - SGD3,000 Per Month
Singapore
- Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
- Maintain documentation and comprehensive records of issues and problems
- Minimum Higher NITEC in Information Technology or related field of study ...
Posted
a month ago
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