2,700+ Service Desk Jobs - July 2026 - High Salaries
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"service desk"
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Manage Alert
Undisclosed
Kawasan Sekitar Kuala Lumpur
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
a month ago
SGD2,300 - SGD2,300 Per Month
Singapore
- Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
- Monitor support queues and proactively manage workload to prevent SLA breaches
- Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
25 days ago
Undisclosed
- Hands on Experience on resolving customer issues related to the infrastructure
- Assist with support of network connectivity, PCs, and VPN connectivity
- Experience on Remote Desktop Client Software’s ...
Posted
22 days ago
Undisclosed
KL City
- Ensure adherence to SLA/OLA targets, including response and resolution timelines.
- Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
- Follow up with users to ensure issue resolution and customer satisfaction. ...
Posted
22 days ago
Two95 International Inc.
Undisclosed
- We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.
- Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments
- Experience providing technical support via phone, email, and remote support tools ...
Posted
22 days ago
Undisclosed
Malaysia
- Lead and develop the service desk team, acting as the primary escalation point
- Workplace Engineering & Security
- Own and standardize global workplace platforms covering identity, endpoint, and device lifecycle management ...
Posted
a month ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
a month ago
Undisclosed
KL City
- Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
- One year of related experience preferred.
- Strong written and oral communication skills. ...
Posted
a month ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
- Responsibilities
- Key duties and responsibilities are not limited to those listed below: ...
Posted
a month ago
Two95 International Inc.
Undisclosed
- Experience providing technical support via phone, email, and remote support tools
- Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues
- Knowledge of Active Directory user administration and desktop engineering ...
Posted
22 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
22 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Troubleshoot and resolve basic IT issues within agreed Service Level Agreements (SLAs).
- Escalate complex or unresolved issues to Level 2 or relevant support teams.
- We are looking for a proactive and customer-focused Level 1 IT Support / Service Desk Analyst to join our IT support team. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are passionate about technology and helping users resolve IT issues efficiently. ...
Posted
a month ago
Undisclosed
KL City
- .Ensure adherence to SLA/OLA targets, including response and resolution timelines
- .Perform ticket triaging, routing, and escalation to L2/L3 teams where required
- .Follow up with users to ensure issue resolution and customer satisfaction ...
Posted
a month ago
Undisclosed
KL City
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
13 days ago
Undisclosed
Singapore, Singapore
- Provide timely status updates to relevant parties
- Perform service request related to client platforms
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties ...
Posted
a month ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
- Responsibilities
- Key duties and responsibilities are not limited to those listed below: ...
Posted
a month ago
SGD41,667 - SGD79,167 Per Month
Remote
- • Ensure timely resolution of service desk tickets
- • Follow ITIL-based incident and problem management processes
- • Collaborate with internal technical teams for issue resolution ...
Posted
8 days ago
Undisclosed
- Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database ...
Posted
24 days ago
Undisclosed
KL City
- Ensure quality and governance of incident handling, including proper documentation, troubleshooting steps, and closure notes
- Validate and implement patches, fixes, and system upgrades, ensuring minimal disruption and compliance with standards
- Proactively monitor and manage SLA performance, identifying potential breaches and driving timely resolution ...
Posted
a month ago
LGA TELECOM PTE LTD
SGD2,500 - SGD2,500 Per Month
Singapore
- Duty Officer rotation required
- Minimum Diploma in Information Technology, Engineering, or a related discipline.
- Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS). ...
Posted
a month ago
SGD50,000 - SGD137,500 Per Month
Remote
- Analyze client issues and design accurate, effective resolutions.
- Facilitate training sessions to upskill the team.
- Monitor team performance, provide feedback, and drive continuous improvement. ...
Posted
25 days ago
Amk Technology Sdn Bhd
MYR5,000 - MYR5,000 Per Month
KL City
- Manage and resolve incidents using ticketing tools (e.g., ServiceNow).
- Support Active Directory tasks and basic desktop engineering activities.
- Diagnose and resolve VMware/VDI-related issues. ...
Posted
25 days ago
AMK Technology Sdn Bhd
MYR5,000 - MYR5,000 Per Month
KL City
- Manage and resolve incidents using ticketing tools (e.g., ServiceNow).
- Support Active Directory tasks and basic desktop engineering activities.
- Diagnose and resolve VMware/VDI-related issues. ...
Posted
25 days ago
Amk Technology Sdn Bhd
MYR5,000 - MYR5,000 Per Month
KL City
- Manage and resolve incidents using ticketing tools (e.g., ServiceNow).
- Support Active Directory tasks and basic desktop engineering activities.
- Diagnose and resolve VMware/VDI-related issues. ...
Posted
25 days ago
AMK Technology Sdn Bhd
MYR5,000 - MYR5,000 Per Month
KL City
- Manage and resolve incidents using ticketing tools (e.g., ServiceNow).
- Support Active Directory tasks and basic desktop engineering activities.
- Diagnose and resolve VMware/VDI-related issues. ...
Posted
25 days ago
PERCEPT SOLUTIONS PTE. LTD.
SGD3,000 - SGD3,000 Per Month
Singapore
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Working experience as a Service Desk Analyst ...
Posted
21 days ago
SGD2,700 - SGD3,700 Per Month
Islandwide (Singapore)
- Familiar with:
- M365 Admin Center (Users, Licenses, Service Health)
- Teams/SharePoint/Exchange Admin Centers ...
Posted
4 days ago
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