2,700+ Service Desk Jobs - July 2026 - High Salaries
Showing 2,753 jobs results for
"service desk"
Never miss any updates for Service Desk jobs
Manage Alert
Undisclosed
KL City
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
16 days ago
Agensi Pekerjaan Inter Island Sdn Bhd
MYR6,000 - MYR9,000 Per Month
- Manage and resolve incidents and service requests within agreed service levels (SLA).
- Perform user account administration and support Active Directory-related activities.
- Escalate unresolved issues to relevant support teams when necessary. ...
Posted
16 days ago
Abhidi Solution Private Limited
MYR8,000 - MYR9,000 Per Month
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure ...
Posted
16 days ago
Undisclosed
Kawasan Sekitar Kuala Lumpur
- Business awareness Clear understanding of the customer's business environment, priorities, and service expectations to ensure the delivery of high-quality and value-driven support. Aligns IT actions with business impact, enabling proactive and customer-centric service.
- Process Follows and suggests improvements for established service desk processes and tools to ensure consistent and efficient support delivery. Understands the extreme importance of accurately recording all relevant information and actions on the tickets, and any other relevant actions or tasks performed by the role holder on a daily basis. Avoids ticket duplication, promotes knowledge sharing, aligns with account procedures and security policies to maintain service quality.
- Problem solving Takes ownership of understanding and resolving customer issues within required timescales by actively listening and asking relevant questions. Escalates complex issues appropriately, ensuring timely resolution while continuously developing technical knowledge and diagnostic skills for evolving support scenarios. ...
Posted
16 days ago
Undisclosed
Singapore
- Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
- Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
- Provide timely solutions or escalate incidents to the appropriate resolution teams when required. ...
Posted
21 days ago
Agensi Pekerjaan Inter Island Sdn Bhd
MYR4,000 - MYR6,000 Per Month
- Manage and resolve incidents and service requests within agreed service levels (SLA).
- Perform user account administration and Active Directory-related support.
- Escalate unresolved issues to the appropriate support teams when necessary. ...
Posted
16 days ago
Abhidi Solution Private Limited
MYR8,000 - MYR9,000 Per Month
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure ...
Posted
16 days ago
Agensi Pekerjaan Two95 International SDN. BHD.
MYR4,500 - MYR5,000 Per Month
- Diagnose and resolve hardware and software issues.
- Perform user administration in Active Directory.
- Troubleshoot VMware and VDI-related incidents. ...
Posted
17 days ago
Undisclosed
Kawasan Sekitar Kuala Lumpur
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
22 days ago
Undisclosed
KL City
- .Escalate unresolved calls to the correct support team as described within our corporate knowledge base
- .Receiving, logging, and managing calls from customers end users via telephone, chat, and email
- .Log all calls in the Service Desk Call Logging systems (BT and ServiceNow) ...
Posted
9 days ago
Undisclosed
- International job opportunities
- Internal career development program
- Deep experience (or equivalent) in technical support ...
Posted
10 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
17 days ago
SGD2,300 - SGD2,300 Per Month
Singapore
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Posted
11 days ago
SGD2,300 - SGD2,300 Per Month
Singapore
- Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
- Monitor support queues and proactively manage workload to prevent SLA breaches
- Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
22 days ago
Undisclosed
Malaysia
- Lead and develop the service desk team, acting as the primary escalation point
- Workplace Engineering & Security
- Own and standardize global workplace platforms covering identity, endpoint, and device lifecycle management ...
Posted
23 days ago
Undisclosed
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
- Deep experience (or equivalent) in technical support ...
Posted
10 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
- Responsibilities
- Key duties and responsibilities are not limited to those listed below: ...
Posted
23 days ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
22 days ago
Undisclosed
KL City
- Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
- One year of related experience preferred.
- Strong written and oral communication skills. ...
Posted
22 days ago
Undisclosed
KL City
- .Ensure adherence to SLA/OLA targets, including response and resolution timelines
- .Perform ticket triaging, routing, and escalation to L2/L3 teams where required
- .Follow up with users to ensure issue resolution and customer satisfaction ...
Posted
a month ago
Undisclosed
KL City
- Ensure adherence to SLA/OLA targets, including response and resolution timelines.
- Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
- Follow up with users to ensure issue resolution and customer satisfaction. ...
Posted
19 days ago
Undisclosed
- Hands on Experience on resolving customer issues related to the infrastructure
- Assist with support of network connectivity, PCs, and VPN connectivity
- Experience on Remote Desktop Client Software’s ...
Posted
18 days ago
Two95 International Inc.
Undisclosed
- We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.
- Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments
- Experience providing technical support via phone, email, and remote support tools ...
Posted
18 days ago
Undisclosed
KL City
- Escalate complex or unresolved issues to appropriate support teams in a timely manner.
- Assist in onboarding/offboarding users, including setting up workstations, email accounts, and access permissions.
- Follow standard operating procedures and contribute to the development and documentation of new processes. ...
Posted
12 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Troubleshoot and resolve basic IT issues within agreed Service Level Agreements (SLAs).
- Escalate complex or unresolved issues to Level 2 or relevant support teams.
- We are looking for a proactive and customer-focused Level 1 IT Support / Service Desk Analyst to join our IT support team. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are passionate about technology and helping users resolve IT issues efficiently. ...
Posted
23 days ago
Two95 International Inc.
Undisclosed
- Experience providing technical support via phone, email, and remote support tools
- Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues
- Knowledge of Active Directory user administration and desktop engineering ...
Posted
19 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
19 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
- Responsibilities
- Key duties and responsibilities are not limited to those listed below: ...
Posted
24 days ago
Undisclosed
Singapore, Singapore
- Provide timely status updates to relevant parties
- Perform service request related to client platforms
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties ...
Posted
23 days ago
Job searches related to “Service Desk”
Browse Location:
More Location
Browse Company:
More Companies
Browse "service desk" Job By:
Browse "service desk" Job By:
More Industries