Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends.
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Identifies and creates opportunity demand for identified products, coordinating the supporting seminars, training and resource awareness that drives growth plan success for defined supplier(s)
Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan strategies
Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market
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Job PurposeTo provide day-to-day IT support to employees and assist the IT team in maintaining the company's hardware, software, network and IT systems to ensure smooth business operations.
Key Responsibilities:1. IT Technical Support - Provide technical support to staff for hardware, software and IT-related issues2. Network & System Support - Assist in monitoring the company's LAN, Wi-Fi, internet and other network facilities3. IT Security - Assist in maintaining antivirus, security updates and user access controls4. User & Helpdesk Support - Receive, record and follow up on IT complaints and service requests5. Documentation & Reporting - Maintain IT documentation, user accounts, system information and equipment records
Qualification: Diploma in Information Technology, Computer Science, Information Systems or related field.
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We are seeking a highly competent, hands-on, and commercially driven Executive, IT Support Administration to manage the full spectrum of IT support, and infrastructure within our Corporate Division.
This role is ideal for an IT professional who can independently troubleshoot technical issues, manage IT resources, coordinate with vendors, and provide reliable IT support to ensure smooth business operations.
We are looking for a reliable and customer-focused IT Helpdesk Support to join our team. You will be the first point of contact for end-users seeking technical assistance.
Responsibilities:
Provide first-level support for hardware, software, and network issues. Troubleshoot and resolve common IT problems.3. Respond to helpdesk tickets, calls, and emails in a timely manner.4. Escalate unresolved issues to appropriate technical teams5. Support users across multiple locations in Klang Valley
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Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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