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500+ Service Desk Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 505 jobs results for
"service desk"
in Kuala Lumpur
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Leanis Solutions Sdn Bhd
Undisclosed
KL City
- Coordinate incident response across Technical Support, Engineering, DevOps, Operations, Customer Support and external payment partners.
- Maintain clear incident timelines, stakeholder updates and escalation records.
- Lead post-incident reviews and ensure corrective and preventive actions are completed. ...
Posted
5 days ago
Undisclosed
KL City
- Generate knowledge articles to deflect known issues and participate during specifications definition to increase supportability and usability of products by decreasing product complexity.
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables. ...
Posted
6 days ago
Undisclosed
KL City
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
- Capable and flexible in shift rotation or permanent environment covering APAC/EMEA/US time zones. ...
Posted
6 days ago
Undisclosed
KL City
- Process Improvement and Strategy:
- Stakeholder Management:
- Ad Hoc Responsibilities: ...
Posted
6 days ago
Undisclosed
KL City
- Routinely builds knowledge of SAS and specialized technical and business domain knowledge. Applies expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
- Keeps abreast of other vendors’ products. Advises users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products. Contacts vendors to report problems and obtain information.
- Stakeholder in the product lifecycle with other groups/divisions, including Research and Development, to improve the quality and design of future software releases and influence product direction based on knowledge of domain and software knowledge, and customer feedback. Acts as an advocate for the customer. ...
Posted
17 days ago
MYR5,000 - MYR5,000 Per Month
KL City
- Health insurance
- Opportunities for promotion
- Professional development ...
Posted
24 days ago
Undisclosed
KL City
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
- Mobile and broadband reimbursement ...
Posted
19 days ago
Undisclosed
KL City
- Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.
- At least 8 years of experience in database engineering, distributed systems, site reliability engineering, technical support, or a related field.
- Strong knowledge of relational databases such as MySQL, PostgreSQL, or Oracle, with proven ability to diagnose complex production issues using logs, metrics, traces, execution plans, profiles, or source code. ...
Posted
19 days ago
Undisclosed
KL City
- Provide technical expertise and support to the sales team and customers throughout the entire sales cycle.
- Identify customer requirements and pain points, and recommend solutions that effectively address their needs.
- Prepare conceptual technical specifications for proposals and support the sales team during contract negotiations. ...
Posted
25 days ago
Undisclosed
KL City
- Provide basic troubleshooting support for desktops, laptops, printers, and other peripherals.
- Support standard software applications and assist with installations or configurations or troubleshooting.
- Assist users with hardware requests, ensuring the application submission process is completed. ...
Posted
6 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
21 days ago
Undisclosed
KL City
- Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives.
- Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
- Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. ...
Posted
3 days ago
Talentia Consulting
Undisclosed
KL City
- Collaborate with R&D, Sales, and Marketing teams on technical resources and customer solutions.
- 2+ years of experience with CAD/CAM/CAE software.
- Hands-on experience with tools such as SolidWorks, Siemens NX, PTC Creo, Autodesk Inventor, Solid Edge, or similar. ...
Posted
5 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
21 days ago
Agensi Pekerjaan Two95 International SDN. BHD.
MYR7,000 - MYR8,000 Per Month
KL City
- Troubleshoot complex issues involving AI/ML workloads, APIs, cloud infrastructure, integrations, and distributed systems.
- Lead and manage P1/P2 high-severity incidents, ensuring timely investigation, escalation, and resolution.
- Perform detailed root-cause analysis (RCA) and provide clear technical findings to enterprise customers and stakeholders. ...
Posted
3 days ago
Undisclosed
WFH
KL City
- Coordinate and monitor routine maintenance and release cycles for SaaS customers
- Continuous implementation of automations and service improvements
- Hands-on experience with PKI, FIDO, certificate authorities, Windows AD and domains, as well as Windows VM environments ...
Posted
4 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- END USER SUPPORT
- 1. To provide level 1 and level 2 support at head office, branches, and subsidiaries.
- 2. To liaise with internal and external users in regard to problem solving and supports. ...
Posted
25 days ago
MYR5,000 - MYR8,000 Per Month
KL City
- Gather customer feedback and follow established escalation procedures for unresolved issues, bugs, and product enhancements.
- Develop and maintain support documentation, knowledge base articles, and recommend improvements to product reliability, usability, and customer experience.
- Work closely with development and customer success teams to investigate issues, validate solutions, and support customer needs. ...
Posted
25 days ago
Undisclosed
KL City
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement. ...
Posted
6 days ago
MYR2,800 - MYR5,200 Per Month
KL City
- Basic knowledge of Windows, Microsoft Office, PCs, mobile devices and digital banking platforms.
- Good troubleshooting, problem-solving and complaint-handling skills.
- Good communication skills in Cantonese, Mandarin and English. ...
Posted
10 days ago
MYR2,800 - MYR5,200 Per Month
KL City
- Basic knowledge of Windows, Microsoft Office, PCs, mobile devices and digital banking platforms.
- Good troubleshooting, problem-solving and complaint-handling skills.
- Good communication skills in Cantonese, Mandarin and English. ...
Posted
10 days ago
Undisclosed
KL City
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services ...
Posted
17 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Participate in the evaluation and selection of new IT solutions to enhance productivity and efficiency.
- Assist with the installation, configuration, and maintenance of computer systems（Windows/Mac os）, peripherals, and other IT equipment(Printers、VoIP IP、CCTV Surveillance).
- Maintain accurate documentation of IT support activities and contribute to the continuous improvement of our IT support processes. ...
Posted
a month ago
MYR3,000 - MYR4,000 Per Month
KL City
- Check, respond and resolve tasks from the ticketing system.
- Any ad hoc tasks assigned from time to time by management.
- Minimum Diploma level education in Computer & IT, or relevant fields. ...
Posted
a month ago
MYR3,000 - MYR4,000 Per Month
KL City
- Monitor, respond to, and resolve tasks through the ticketing system.
- Coordinate with internal teams and escalate issues when necessary.
- Perform ad-hoc tasks assigned by management. ...
Posted
a month ago
MYR3,000 - MYR4,000 Per Month
KL City
- Monitor, respond to, and resolve tasks through the ticketing system.
- Coordinate with internal teams and escalate issues when necessary.
- Perform ad-hoc tasks assigned by management. ...
Posted
a month ago
The Coffee Bean & Tea Leaf (M) Sdn Bhd
MYR2,800 - MYR2,900 Per Month
KL City
- Respond to IT service requests and escalate issues when necessary.
- Assist in monitoring and maintaining network, servers, and IT infrastructure.
- Support cybersecurity awareness initiatives and compliance activities. ...
Posted
13 days ago
Undisclosed
KL City
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement. ...
Posted
14 days ago
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