300+ Service Desk Analyst Jobs - October 2026

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Showing 379 jobs results for "service desk analyst"

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IT Helpdesk IT Helpdesk

RCSI Management

Full Time

Petaling Jaya

Escalate complex technical issues to senior IT personnel when necessary.
Perform user account management, including setup, access control, and password resets.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment. ...

Posted

a month ago

Field IT Support Executive Field IT Support Executive

Social Bee Sdn Bhd

Full Time

KL City

Provide services for customer image data implementations as required from time to time.
Check, respond and resolve tasks from the ticketing system.
Minimum Diploma level education in Computer & IT, or relevant fields. ...

Posted

a month ago

Technical Support Group (TSG) Specialist Technical Support Group (TSG) Specialist

UPS

Full Time

George Town

Interfaces with Customers, Teams, and Associates
Conducts TSG Technical Disaster Recovery Procedures
Addresses Customer Requests ...

Posted

a month ago

END-USER IT SUPPORT ENGINEER (3 different location and time) END-USER IT SUPPORT ENGINEER (3 different location and time)

Opus IT Services Pte Ltd

Full Time

Singapore

Ensure all incidents and requests meet the stipulated SLAs.
Deploy mobile devices such as phones and tablets to users.
Configure and manage corporate Mobile Device Management (MDM) software. ...

Posted

18 days ago

Technical Support (Japanese Speaker) Technical Support (Japanese Speaker)

DXC Technology

Full Time

Petaling Jaya

Evaluate unique or complex installations or configurations and make recommendations for resolution.
Articulate clearly in writing and verbally.
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. ...

Posted

a month ago

KLGBC Information Technology Campus Hire KLGBC Information Technology Campus Hire

ExxonMobil

Full Time

KL City

Role is open to Malaysians only
Position is based in Kuala Lumpur
Bachelor / Master’s degree in Computer Science or Information Technology with an excellent academic track record ...

Posted

19 days ago

Junior Application Support (IT Operations) Graduate Programme Junior Application Support (IT Operations) Graduate Programme

FDM Group

Full Time

KL City

Application Support Analyst: investigate problems in live applications and help users keep working.
Up to 12 weeks of hands-on training in the FDM Skills Lab
Client project work with leading local and global organisations ...

Posted

19 days ago

Technical Support Help Desk Technical Support Help Desk

Antares Management Services

Full Time

KL City

Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
Collaborate with other team members to ensure timely and effective resolution of customer issues
Deliver quality customer services to members and other stakeholders ...

Posted

a month ago

Technical Support Engineer (Depot) Technical Support Engineer (Depot)

Strateq Group Of Companies

Full Time

Petaling Jaya

Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.
Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.
Assess equipment functionality and verify operational readiness prior to deployment or return to service. ...

Posted

a month ago

Senior Technical Support Engineer Senior Technical Support Engineer

Emerson

Full Time

Bayan Lepas

Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems ...

Posted

a month ago

Technical Support Engineer (CAD-CAM-CAE) Technical Support Engineer (CAD-CAM-CAE)

Talentia Consulting

Full Time

KL City

Collaborate with R&D, Sales, and Marketing teams on technical resources and customer solutions.
2+ years of experience with CAD/CAM/CAE software.
Hands-on experience with tools such as SolidWorks, Siemens NX, PTC Creo, Autodesk Inventor, Solid Edge, or similar. ...

Posted

a month ago

Senior Executive, Technical Support (Network) Senior Executive, Technical Support (Network)

Warisan TC Management Service Sdn Bhd

Full Time

KL City

Ensure network availability, security, and reliability.
Configure and maintain network devices, including routers, switches, firewalls, wireless controllers, and access points.
Perform network optimization, performance tuning, and capacity planning. ...

Posted

22 days ago

IT SUPPORT EXECUTIVE IT SUPPORT EXECUTIVE

RKB Construction

Full Time

Singapore

Posted

a month ago

Junior IT Executive – Application and System Junior IT Executive – Application and System

PMG Healthcare Group

Full Time

Sarikei

Assist in managing the POS system, incident support, and provide support for software and end users to ensure excellent IT services.
Manage the installation and upgrading of software applications, ensuring that licenses for programs like antivirus and office suites are current to comply with legal and regulatory requirements
Documents and reports preparation for available systems ...

Posted

22 days ago

Front Office Trading Application Support Specialist (Fixed Income - Bond - Credit - Banking) Front Office Trading Application Support Specialist (Fixed Income - Bond - Credit - Banking)

Smart IMS Inc.

Full Time

Singapore

Manage Incidents and Problem management.
Perform start of day, End of Day and start of week checks.
Analyze application logs, activity logs, and batch logs using scripting and SQL queries for troubleshooting and issue investigation. ...

Posted

23 days ago

Core Banking - Senior L3 support Developer-.Net-SQL Core Banking - Senior L3 support Developer-.Net-SQL

Tap Growth Ai

Full Time

KL City

Work Mode: Work from Office
This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.

Posted

a month ago

Incident Management Analyst (Korean Speaker) Incident Management Analyst (Korean Speaker)

Accenture Southeast Asia

Full Time

Subang Jaya

Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence ...

Posted

15 days ago

Incident Management Analyst (Korean Speaker) Incident Management Analyst (Korean Speaker)

Accenture Southeast Asia

Full Time

Subang Jaya

Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence ...

Posted

a month ago

SENIOR EXECUTIVE, HELPDESK PRISMA SENIOR EXECUTIVE, HELPDESK PRISMA

Roundtable On Sustainable Palm Oil (rspo)

Full Time

Kuala Lumpur City Centre

Support investigation of complex or recurring issues by providing accurate context, screenshots, logs, and structured problem descriptions.
Contribute to Helpdesk knowledge base updates, FAQs, and internal reference materials.
Support prisma onboarding, system socialisation, and user guidance as required. ...

Posted

6 months ago