To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions.
Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues.
Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion.
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Market Intelligence: Conduct rigorous market and user analysis to identify high-impact opportunities, emerging trends, and shifting consumer behaviors in the property tech space.
Strategic Collaboration: Partner closely with Sales and Marketing teams to develop effective go-to-market plans, including strategic positioning and competitive pricing models.
Data-Driven Optimization: Own key performance indicators (KPIs) and utilize A/B testing and data analytics to continuously optimize the platform for conversion and growth.
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· Tax Planning: analysing tax laws and regulations to identify opportunities for minimizing tax liabilities while ensuring compliance
· External Stakeholder Engagement: Liaise and collaborate with external parties including potential investors, bankers, auditors, tax agents, legal counsel, and government authorities to ensure compliance, manage financial risks, and maintain robust relationships vital to the company's financial well-being.
· Corporate Exercises and M&A: Lead and execute corporate exercises when necessary, evaluate potential mergers, acquisitions, and strategic partnerships, conducting thorough due diligence, and contributing to negotiations and deal structuring.
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Contribute to reinsurance strategy and maintain regional reinsurance relationships
Work closely with Claims, Risk, and other technical functions to ensure alignment and integration of underwriting strategies
Promote professional development within the Underwriting Community of Practice. Monitor and support business units in achieving operational targets and improving existing processes.
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Participate in industry events, conferences, and networking opportunities to promote UNGCMBC and expand membership opportunities.
Serve as a key point of contact for member organisations by providing timely support, responding to enquiries, and maintaining strong professional relationships.
Build and maintain long-term relationships with member representatives across diverse industries to encourage continued engagement and member satisfaction.
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Monitoring vessel movements and port congestion, taking proactive steps to mitigate delays and operational bottlenecks.
Responding swiftly to operational disruptions, including last-minute vessel schedule changes, weather impacts, or documentation issues, with timely escalation and resolution.
Ensuring accurate and timely reporting of vessel performance, cargo handling activities, and cost control measures to regional and global stakeholders.
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