Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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Support in the management of portfolio of investee companies to deliver deal value.
Support the development of thought leadership and market intelligence for the Group via targeted research on industries, markets, customer segments, competitors, and regulatory landscapes.
Build financial models and provide financial analysis for business case simulations, project economics, funding plan and perform sensitivity analyses to highlight key risks.
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Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
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Participate in industry events, conferences, and networking opportunities to promote UNGCMBC and expand membership opportunities.
Serve as a key point of contact for member organisations by providing timely support, responding to enquiries, and maintaining strong professional relationships.
Build and maintain long-term relationships with member representatives across diverse industries to encourage continued engagement and member satisfaction.
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Supervise and manage the performance, workflow, and quality of work of Assistant Accountants, while providing coaching, development, and performance review support.
Take ownership/responsibility for effectively servicing your own client list.
Be responsible for providing high quality financial reports for your clients by the relevant due dates without the need for higher level review.
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Establish effective communication and alignment across countries on controlling matters, financial issues, risks, and required actions.
Lead annual budgeting and forecasting processes across functions within the country, ensuring alignment with global guidelines, timely reviews, consolidation, and presentation to management.
Review supply chain-related business cases and perform financial modelling/P&L simulations to support strategic and operational decision-making.
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Lead statutory audits and ensure compliance with corporate tax, SST, RPGT, transfer pricing, and e-Invoicing requirements—delivering timely and accurate submissions.
Conduct feasibility studies for new investments, review internal processes, and continuously enhance internal controls to mitigate financial and operational risks.
Manage and coach team members to build a strong leadership pipeline, while working closely with matrix teams and stakeholders to ensure smooth execution of financial operations.
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Lead and monitor progress of sales activities for assigned businesses/territories. Identify and implement customized solutions based on changing markets and trends
Negotiate pricing, discounts and contract terms to facilitate sales agreements and achieve targeted margins
Evaluate product gap analyses and product improvement proposals. Recommend new/enhanced product solutions
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To manage the annual budgeting, forecasting, financial planning, and feasibility study processes to support business growth and strategic decision making.
To monitor short-term and medium-term cash flow forecasting, collections, and payment processes, ensuring adequate liquidity and effective working capital management across the Group.
Oversee bank accounts across all subsidiaries, including opening, closing, and ongoing maintenance.
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Light accounting touchpoints only: working closely with Accounting for management reporting and supports year-end closing, doesn't own the close or statutory books itself
Focus: monitoring, analyzing, and steering business performance
Core work: budgeting, forecasting, variance analysis, cost control, management reporting, business partnering with operations/commercial teams
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Solution Advisory: Provide hands-on security architecture guidance to project delivery teams from project inception through post-implementation review.
Major Incident Oversight: Act as the senior technical escalation lead for high-severity (P1/P2) security incidents, breach responses, threat hunting escalations, and operational outages.
Root-Cause Analysis (RCA): Direct structural RCAs following critical incidents and conduct analyses on recurring operational bottlenecks, legacy technical debt, and friction points.
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