Shall interpret analytical data, prepare technical reports, and provide scientific recommendations to support research, development, and regulatory submissions.
Generate and review data required for dossier submissions, technical documents, stability studies, and product development reports.
Ensure accurate documentation of raw data, instrument logs, calibration records, and laboratory notebooks in compliance with SOPs, GLP, GMP, and Data Integrity requirements.
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Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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Strategically configure and manage affiliate SKUs, tracking links, and tiered commission structures while exercising rigorous control over allocated brand budgets.
Architect and drive high-impact affiliate activation strategies during peak campaign periods and live stream pushes, collaborating seamlessly with creative teams for optimal content distribution.
Define advanced target customer avatars and execute sophisticated audience setups (saved, custom, lookalike, and retargeting) for optimal and efficient media allocation.
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Create proposals for incoming client campaigns by working with HCN’s creators in developing content that meet client’s objectives
Maintain rapport with HCN creators and key accounts to scale business growth on behalf of the company Prepare campaign reports and advise clients on key learnings/recommendations Accomplish marketing and sales objectives by planning, developing, implementing and executing content plans on our creators’ platforms Manage accounts by ensuring brands’ objectives and timelines are met, overseeing creative development and video production and ensuring smooth delivery of deliverables.
Collaborate across functions and work closely with Supply Chain, Marketing, Operations, Technology, Brand, etc to ensure successful product launches
Document onboarding product/SKU processes, SOP and support procedures.
Provide training and support to internal support and/or different market to facilitate their understanding and alignment of regional product launch or LTO.
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Manage and schedule social media content calendars to ensure consistent and timely posting
Monitor social media channels, respond to comments and messages, and engage with the online community Stay up-to-date with social media trends, best practices, and emerging platforms
Conduct social media audits and competitive analysis to identify opportunities and provide recommendations for improvement
To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Provide personalized and seamless support to international patients by coordinating their healthcare journey and ensuring an enhanced patient experience throughout their visit. Support the implementation of streamlined service processes while maintaining high standards of customer care and operational efficiency.
Key Responsibilities
· Meet and greet international patients upon arrival.
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Investigating reported grievances and whistleblowing complaints including recording statements from witnesses and evaluation of evidence for disciplinary action
Research on employment laws, both local and overseas.
Assist in drafting of employment contracts for SDP Group operational jurisdictions and advise on employment laws / regulations
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