Team Coaching & Development: To ensure that coaching is consistently done with team members to drive individual improvement and skill enhancement.
Critical Account Management & Investigation: To be independent and proactive in managing uncontactable, run-away, bankruptcy, dispute cases, and suspicious activity accounts, escalating or working with the Team Lead/Manager to resolve matters amicably.
Dispute & Complaint Resolution: To proactively manage potential complaints before escalation and to escalate/manage all new, problematic, or potential complaints to the appropriate manager, ensuring all cases are handled within the Turnaround Time (TAT).
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Allocation Optimization Design optimization models for inventory allocation across stores Balance constraints such as stock availability, demand, and capacity
Dashboarding and Analytics Create and maintain impactful analytics that drive business decisions across various platforms (e.g., dashboards)
Data & Collaboration Work with data stakeholders to ensure reliable data pipelines and translate business requirements into analytical solutions
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Monitor cash flow, accounts receivable, and credit risk to support effective financial management.
Provide financial insights and recommendations to support strategic decision-making.
Support the evaluation of new business opportunities, capital investments, and corporate growth initiatives, including expansion projects and potential M&A activities.
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Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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Provide premium service to our clients in understanding client’s medical needs, provide specialist recommendations and facilitate the appointment booking.
Well versed with pre-authorization and issuance of Letter of guarantee process.
Provide administration support, when necessary.
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Allocation Optimization Design optimization models for inventory allocation across stores Balance constraints such as stock availability, demand, and capacity
Dashboarding and Analytics Create and maintain impactful analytics that drive business decisions across various platforms (e.g., dashboards)
Data & Collaboration Work with data stakeholders to ensure reliable data pipelines and translate business requirements into analytical solutions
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Maintain and nurture strong customer relationships through effective communication and proactive problem-solving, ensuring client satisfaction and repeat business.
Acquire and maintain comprehensive product knowledge of Connect Build's offerings, including exhibition design, marketing solutions, and event management services, to effectively address client inquiries and provide tailored solutions.
Utilize strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with clients, vendors, and team members from diverse backgrounds.
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Prepare and issue employment-related documents, including offer letters, employment contracts, warning notices, and asset issuance forms.
Oversee the full onboarding and offboarding processes, including conducting orientations, managing documentation, and coordinating asset return and clearance procedures.
Monitor employee attendance, leave applications, and generate periodic HR reports for management review.
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Assist in establishing, reviewing, and implementing company policies and procedures.
Advise Management on disciplinary issues, staff counselling, grievances, terminations, and other employee-related matters in line with the Employment Act and Industrial Relations Act.
Manage and respond to auditor queries related to HR and Admin.
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