Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service
Supports company operations by maintaining office systems and supervising staff.
Reporting to Chief Executive Officer & Chief Operating Officer for operation progress in business.
Maintains office services by organizing office operations and procedures, preparing payroll, recruitments, handle full spectrum of HR functions that include, but not limited to, the administration of all statutory requirement i.e. EPF, SOCSO, EIS and Income Tax, employees training (HRDCorp Claimable Courses).
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Maintain the integrity of the general ledger, including journal entries, reconciliations, and month-end close procedures.
Prepare bank reconciliations on a monthly basis.
Review financial documents, such as invoices, purchase orders, and expense reports for accuracy and compliance with company policies and procedures.
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Supports company operations by maintaining office systems and supervising staff.
Reporting to Chief Executive Officer & Chief Operating Officer for operation progress in business.
Maintains office services by organizing office operations and procedures, preparing payroll, recruitments, handle full spectrum of HR functions that include, but not limited to, the administration of all statutory requirement i.e. EPF, SOCSO, EIS and Income Tax, employees training (HRDCorp Claimable Courses).
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Drive workplace experience initiatives to improve employee satisfaction by managing escalation and resolution of administrative issues, conducting stakeholder satisfaction scoring and identifying opportunities to improve GA service delivery.
Drive continuous improvement by developing, reviewing, and standardising policies, procedures, governance frameworks and digital solutions that improve efficiency, control and service quality.
Support and coordinate ESG initiatives within the function by implementing sustainability programs, monitoring performance indicators and ensuring organisational sustainability objectives and reporting requirements are met.
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Payroll & Compensation: Administer monthly payroll, allowances, and statutory contributions (EPF, SOCSO, EIS, HRDF).
Training & Development: Work closely with HODs to identify training needs, coordinate in organize training courses, and ensure compliance with HRDC requirements (e.g. Grant approval, claim submission, etc.).
Employee Relations: Assist in grievances handling, disciplinary proceedings, and foster positive workplace culture.
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