Supervise the recording of all accounts payable transactions to ensure timely and accurate monthly and yearly accounts payable closing.
Coordinate and execute continuous improvement initiatives to streamline existing accounts payable processes and improve efficiencies through better utilization of automated systems
Guide team to ensure effective delivery of team's goals (where applicable)
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Experience: Previous experience in a helpdesk, customer service, or finance support role, typically 1–3 years.
Education: A bachelor’s degree in accounting, finance, or a related field is often required.
A Finance Service Desk Analyst acts as the primary point of contact for financial, accounting, or billing queries, providing support to internal employees or external clients. Responsibilities include resolving inquiries regarding AP/AR, processing invoices, maintaining accurate records, performing reconciliations, and using ITSM tools to track issues and ensure regulatory compliance.
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Vendor Communication: Draft clear and professional emails and communicate tactfully with vendors when following up on documents, discrepancies or outstanding matters.
SLA & Workload Management: Manage assigned transaction volumes and outstanding items to support agreed service levels and processing targets.
Escalation & Judgement: Resolve routine issues independently and escalate complex, sensitive or unresolved matters to the appropriate party in a timely manner.
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Support PO and non‑PO invoice processing, including invoice matching and submission for approval.
Run standard AP operational reports (e.g. Invoice on Hold, Expected Receipts, Uninvoiced Receipts) and assist with basic follow‑ups with requestors under guidance.
Escalate invoice discrepancies (e.g. incorrect PO, missing receipt, coding issues) in accordance with documented exception‑handling procedures.
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Manage supplier-related operational data required for effective PO execution, including onboarding-related setup, contract and source-of-supply linkage, and relevant performance data to support transactional procurement activities.
Handle P2P case tickets related to invoice blocks, supplier inquiries, and purchase order corrections, resolving escalations and identifying opportunities for process improvement.
Monitor open purchase orders, incoming deliveries, and goods receipt issues in close collaboration with warehouses, suppliers, and business units, coordinating root-cause resolution including supplier dispute handling where required.
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