Support customer engagement and solution selling by providing expert technical input during client meetings, proposal clarification, pre-sales discussions and service presentations.
Develop and maintain service methodologies, audit checklists, technical guidance, customer-facing materials and internal knowledge resources for Digital Trust service delivery.
Provide technical input for service expansion in areas such as information security, privacy, AI governance, industrial cybersecurity, business continuity, SOC 2, PCI DSS and TISAX.
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Support customer engagement and solution selling by providing expert technical input during client meetings, proposal clarification, pre-sales discussions and service presentations.
Develop and maintain service methodologies, audit checklists, technical guidance, customer-facing materials and internal knowledge resources for Digital Trust service delivery.
Provide technical input for service expansion in areas such as information security, privacy, AI governance, industrial cybersecurity, business continuity, SOC 2, PCI DSS and TISAX.
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Enforce security procedures in accordance with government regulations, corporate policies, and standard operating procedures.
Conduct scheduled visits to CelcomDigi premises and sites nationwide to audit, review, and assess physical security performance, including identifying opportunities for system enhancements.
Implement and support the design of security technology and digital initiatives, including developing, integrating, documenting, and enforcing standards and procedures, as well as assessing internal and partner-related risk exposures.
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Observe and participate (where possible) in vulnerability assessments and penetration testing activities.
Assist with incident response procedures under the guidance of senior engineers, potentially involving basic scripting for log analysis or remediation tasks.
Contribute to security documentation by keeping records and updating procedures as instructed.
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Conduct regular security assessments of our IBM Mainframe Z Series and iSeries infrastructure and identify potential vulnerabilities that need to be addressed
Support the distributed and entities teams with the implement and maintenance IBM Mainframe Z Series and iSeries security policies, procedures, and standards in compliance with applicable legal and regulatory requirements
Performs periodic detailed assessments of the operating system and infrastructure components' security configuration to identify security vulnerabilities and provides remediation alternatives
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Prepare project documentation such as Project Plan, Technical Document, Material Document Submission, drawings and OMM.
Participate in the regular meeting of the project, allocate, arrange and complete the relevant work on time according to the meeting requirements and report daily or weekly progress at site.
Manage/Monitor/Track project and control cost to ensure project is completed on time within budget, contractual and safety standard
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Team Leadership & Development – Manage and develop SOC personnel, including workforce planning, shift coverage, performance management, coaching, training, and maintaining a high-performing team.
Service Delivery & Customer Management – Ensure quality and timely delivery of SOC services, monitor customer SLAs and KPIs, and act as the key escalation point for critical customer security incidents and operational issues.
Continuous Improvement & Security Enhancement – Drive improvements in SOC processes, security detection capabilities, technologies, automation, threat intelligence, and incident response procedures to strengthen overall cybersecurity effectiveness.
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Ensure alignment with CMA98, the Malaysia Cyber Security Strategy, national security directives, and evolving cybersecurity threats.
Manage the development and operational aspects of the regulatory frameworks on information and network security, aligning with the national policy objectives of the CMA98, the Malaysia Cyber Security Strategy, and other relevant national policies and directives, including the development of the relevant regulatory tools and frameworks.
Manage, implement, and execute initiatives to promote good governance among industry players, including operationalizing the implementation of security assessments in the industry and Malaysia's Critical National Information Infrastructure (CNII) to maintain continuous security preparedness.
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Internal communicate and work closely with sales, engineering, procurement and other departments to ensuring the overall company objectives/performance is achieved.
Prepare project documentation such as weekly or monthly report, Project Plan, Technical Document, Material Document Submission, drawings and OMM.
Participate in the regular meeting of the project, allocate, arrange and complete the relevant work on time according to the meeting requirements and report daily or weekly progress at site.
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Internal communicate and work closely with sales, engineering, procurement and other departments to ensuring the overall company objectives/performance is achieved.
Prepare project documentation such as weekly or monthly report, Project Plan, Technical Document, Material Document Submission, drawings and OMM.
Participate in the regular meeting of the project, allocate, arrange and complete the relevant work on time according to the meeting requirements and report daily or weekly progress at site.
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