Establish clear campaign measurement criteria and utilize advanced AI insights to analyze trends, predict sentiment, and deliver strategic recommendations that continuously refine external communications.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
Data-Driven Growth Architecture: Architect the regional affiliate data roadmap, leveraging cross-market benchmarks to build predictive growth models. Own the development of 'Data-as-a-Solution' to enable smarter, proactive capital allocation across markets
Based on Southeast Asia business scenarios and Agent applications, participate in designing AI business implementation scenarios to help improve business efficiency and solve business pain points.
Problem Resolution: Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.
Facilitate onboarding and induction programmes for new retail employees, ensuring they are equipped with the necessary product knowledge, service standards, and operational understanding.
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.