Proactively monitor order status and function as part of the outbound logistics control tower, coordinating with service providers to ensure timely deliveries, optimized shipment arrangements, and escalation of delays or exceptions.
Resolve operational issues and manage customer complaints and claims end to end, ensuring timely and effective resolution.
Streamline and automate processes wherever possible
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Conduct in-depth research on market trends, competitor activities, and technological advancements to identify new opportunities and inform strategic decisions.
Lead demand tracking and management, and adoption of digital and AI technologies across the region to improve customer experience and employee productivity.
Help to provide oversight for and governance of key transformational initiatives across Customer Servicing and Conversational AI platforms. Monitor digital and AI CSH projects from conception to completion, ensuring timely delivery, adherence to budget, and achievement of desired demand management and/or employee productivity outcomes.
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Conduct in-depth research on market trends, competitor activities, and technological advancements to identify new opportunities and inform strategic decisions.
Contribute to the development and execution of the regional COO office's strategic roadmap.
Lead demand tracking and management, and adoption of digital and AI technologies across the region to improve customer experience and employee productivity.
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"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s P
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To maintain documentation according to firm standards, best practices, and standard operating procedures
To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
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