Own executive-level supplier governance for the outsourced third-party SAP support partner, including performance management, service improvement, commercial alignment, escalation routes and delivery accountability.
Design application solutions that address technical, business process, and operational requirements, fully aligned to defined SAP Applications standards and frameworks.
Shared Services Operations: Own assigned technical incidents and service requests within agreed service levels, maintain monitoring checklists and runbooks, and provide clear handover across regions and time zones.