Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
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Develop and implement local go-to-market strategies, sales strategies, and customer-specific strategies for assigned accounts to ensure the consistent achievement of commercial goals
Monitor team Key Performance Indicator (KPI) achievement, conducting regular performance reviews to provide structured feedback on achievements, performance gaps, and areas for improvement
Identify the short-term business needs and objectives of key customers, developing and proposing proactive business solutions that span the full demand and supply chain
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Develop and implement local go-to-market strategies, sales strategies, and customer-specific strategies for assigned accounts to ensure the consistent achievement of commercial goals
Monitor team Key Performance Indicator (KPI) achievement, conducting regular performance reviews to provide structured feedback on achievements, performance gaps, and areas for improvement
Identify the short-term business needs and objectives of key customers, developing and proposing proactive business solutions that span the full demand and supply chain
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Strong understanding of end-to-end Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes.
Experience in SAP SD billing cycle configuration based on Division, including billing schedules, billing dates, billing due dates and related business requirements.
Strong knowledge of Sales Orders, Deliveries, Billing, Pricing, ATP and Credit Management.
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Providing solutions to problems that apply across multiple teams is also a key expectation.
Expert proficiency in SAP Data Migration is required. Expert proficiency in Data Migrations and advanced proficiency in Syniti ADM for SAP are suggested.
Lead the design and optimization of scalable data migration strategies to enhance system integration and performance.
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Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
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Collaborate with business teams to gather requirements, perform impact analysis, and deliver solutions aligned with global templates and compliance standards.
Support and oversee data-related activities, including data migration, validation, and quality checks during deployments.
Perform functional testing, coordinate user acceptance testing, and support cutover/go-live readiness.
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Providing application support under the SAP platform for the SAP SD Module, troubleshoot and resolve issues & requests within targeted SLA
Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectations
Manages incidents, service request, problem and change requests reported by user and follow-up promptly for closure
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