Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence.
Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence
Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required. Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Develop and maintain technical reference documents, and deliver enablement tools and frameworks to improve product implementation and demonstration abilities to countries' implementation teams
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role
Data Profiling & Quality: Establish rigorous data quality metrics, validation standards, cleansing routines, and profiling methodologies to ensure a high-fidelity migration
Define Data Models & Integration Pathways: You will create Conceptual & Logical Data Models, Taxonomies, Ontologies, and complex Integration pathways across the product ecosystem
Root-Cause Analysis & Problem Solving: Interact directly with stakeholders to resolve data quality issues using techniques like root-cause analysis, continuously improving trust and confidence in our enterprise data products