Process Optimization & AI Automation: Identify manual, repetitive, or error-prone processes and pragmatically redesign them using advanced spreadsheets, BI dashboards, and emerging AI productivity tools
Integrate AI-assisted analytics and intelligence—such as predictive modeling, AI/NLP features, Large Language Models (LLMs), or Intelligent Document Processing (IDP)—to generate automated insights, trend forecasting, and advanced health data analysis
Responsible for executing complex analysis and audits documentations of accounting transactions and processes in the P2D Finance business process area in conformance with accounting requirements and principles
Audit Readiness: Coordinate and prepare data evidence for audits and regulatory inspections, ensuring our training processes meet all internal and external compliance standards
Process Optimization & AI Automation: Identify manual, repetitive, or error-prone processes and pragmatically redesign them using advanced spreadsheets, BI dashboards, and emerging AI productivity tools
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Assist with marketing automation and campaign workflow tasks, including list handling, journey support, form setup support, and related production activities as applicable
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence
Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role
Documentation & Controlling : Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. Perform back up function and other duties, including job rotation to other functional teams as and when required. Participate in any compliance audits and respond to audit queries
Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Defines compliance monitoring protocols and works closely with the Affiliate Compliance teams (Pharma, DIA, DC, Group functions) in highlighting key areas for improvements and supports the execution of the Compliance review activities pertaining to policy updates/changes
Define Data Models & Integration Pathways: You will create Conceptual & Logical Data Models, Taxonomies, Ontologies, and complex Integration pathways across the product ecosystem
Root-Cause Analysis & Problem Solving: Interact directly with stakeholders to resolve data quality issues using techniques like root-cause analysis, continuously improving trust and confidence in our enterprise data products