Strategic P&C Guidance (Business Acumen): Offer immediate, short-term strategic guidance to leaders on core P&C needs like succession, talent management, performance, and compensation, leveraging P&C experts for timely solutions
Process and Compliance: Consult, advise, and train leaders on global P&C processes and system topics (e.g., new system launches, global grading), ensuring alignment with policies and compliance with legislative requirements
Trusted Partner in P&C Areas (Leadership): Serve as a trusted partner to leaders, diagnosing and proposing fit-for-purpose approaches for complex P&C topics (e.g., talent, compensation, change management, conflict resolution)
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Monitor vendor performance against contractual obligations, manage service reports and lead regular vendor communications and on site walks & reviews.Conduct regular office walk-throughs to proactively identify facilities issues, safety hazards or areas needing improvement
Coordinate office renovation projects, work permit applications, and ensure adherence to Building Management guidelines; support site-wide office relocation activities. Manage internal facilities service requisition portal, ensuring requests and feedbacks are addressed promptly and within the service level agreement. Prepare facilities various data and reportings & contribute to the emergency response team to ensure timely and effective action during incidents, supporting business continuity. Uphold the company’s code of conduct, SOPs, and ensure compliance with all safety, health, and environmental standards
3 to 5+ years of corporate facilities management experience, ideally handling large-scale commercial tenancies (80,000+ sq. ft.) and sizable employee headcounts
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Monitor vendor performance against contractual obligations, manage service reports and lead regular vendor communications and on site walks& reviews.Conduct regular office walk-throughs to proactively identify facilities issues, safety hazards or areas needing improvement.
Coordinate office renovation projects, work permit applications, and ensure adherence to Building Management guidelines; support site-wide office relocation activities. Manage internal facilities service requisition portal, ensuring requests and feedbacks are addressed promptly and within the service level agreement. Prepare facilities various data and reportings& contribute to the emergency response team to ensure timely and effective action during incidents, supporting business continuity. Uphold the company’s code of conduct, SOPs, and ensure compliance with all safety, health, and environmental standards.
3 to 5+ years of corporate facilities management experience, ideally handling large-scale commercial tenancies (80,000+ sq. ft.) and sizable employee headcounts.
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Regulatory Compliance & Inspection Readiness: Ensure all Affiliate regulatory activities comply with Roche global standards and local regulations, maintain current knowledge of practices and standards, and ensure the Affiliate is prepared for regulatory inspections and audits
Leadership and Team Management: As the senior team member, set the team's strategy and priorities, allocate resources, provide coaching and mentorship, and assist in recruiting and retaining talent
Regulatory Intelligence and Policy Shaping: Own the gathering and dissemination of regulatory intelligence for the Affiliate, and actively shape the regulatory environment through leadership roles in industry associations
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement. Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns. Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way
CROSS-FUNCTIONAL COLLABORATION: Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with peers within region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers. Achieve our People Support Solutions vision by driving global consistency through collaboration
OUTPUTS & DELIVERABLES: Continuous contribution to the improvement of the performance of the Shared Service Centre. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback). Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
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Outputs& Deliverables : Maintaining SOPs, Annexes and training materials for 1st level support. Prepare and share knowledge base documents in timely manner or for the requested deadline.
Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law. It is required to complete the mandatory training courses and follow procedures and instructions accordingly.
You bring the following skills and competencies: Experience in supplier relationship management. Basic understanding of procurement support. Familiar with ticketing tools
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Handle stakeholder communication by resolving internal and external queries and coordinating with cross-functional teams
Support operational excellence through system troubleshooting, process improvements, training, and participation in projects, system integration, and UAT
A degree in Finance & Accounting, Commerce, or equivalent. Professional qualifications (e.g., ACCA, CPA, MIA) are an advantage
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Collaborate with the Creative Artworker to develop content. Contribute creative ideas and suggestions. Liaise professionally with internal teams, clients, healthcare professionals, and other stakeholders to obtain comprehensive briefs and responses
Understand customer business needs to create relevant content. Engage resources, using both formal and informal networks to achieve goals and work closely with Business Partners.Suggest improvements to service and responsiveness to business partners
Degree in medical sciences or a related field. 2-4 years of experience in a similar role. Native-level proficiency in written and spoken English; additional languages are an advantage
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Program & Project Management: You provide leadership for site-wide initiatives, including CAPEX and Product Technical Transfers. You ensure due diligence is performed to mitigate risks to safety, quality, compliance, and delivery
Coaching & Capability Building: You act as a coach for colleagues, helping them develop skills in project management and change leadership methodologies. You serve as a subject matter expert on continuous improvement methods and tools
Communication & Safety: You manage functional communications in line with the site plan, ensuring impactful content and timing. You ensure a safe working environment by complying with all Safety, Health & Environmental (SHE) requirements and site security measures
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Outputs & Deliverables : Maintaining SOPs, Annexes and training materials for 1st level support. Prepare and share knowledge base documents in timely manner or for the requested deadline
Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law. It is required to complete the mandatory training courses and follow procedures and instructions accordingly
You bring the following skills and competencies: Experience in supplier relationship management. Basic understanding of procurement support. Familiar with ticketing tools
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Represent the O2C Customer Journey: Serve as the face of the Value Stream toward regions and affiliates, facilitating access to enablers, providing expert guidance on best practices, and bringing affiliate needs back to the broader global O2C network
Develop Scalable Frameworks: Deliver consulting excellence by developing market-oriented O2C consulting packages, business cases, and implementation roadmaps that drive measurable performance improvements across process, people, data, systems, and governance
Monitor Performance & Solve Challenges: Leverage Customer & Process Insights to proactively monitor performance, recommend improvements, and connect affiliates with the right internal networks to solve complex business operations and functional challenges
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Prepare preliminary and final Inter-company Account Receivable balances to reconcile against counterparty balances. Ensure timely and accurate deal settlement and posting of treasury related transactions including Inter-company foreign exchange, loan, accrual and actual interest, bank charges and etc.Creation and maintenance of the customer master data records in system. Credit management – Perform and responsible for credit analysis on customer according to company credit policy and procedures. Reviewing credit risk for new and existing customers by carry out credit worthless checks and make credit limit recommendation
Collection management – Ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if necessary as per company’s debt collection procedure.. Demonstrated good customer service skills while initiating outbound calls and received inbound calls with customer. Handling of AR bad debt allowance and write off management. First point of contact for operational support and issue solving Liaise with customer for balance confirmation and monitoring of daily sales order status
Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines
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