Exercise customer-centric business thinking, addressing customer needs ranging from overarching commercial strategy to complex operational, technical integration, and IT security challenges
Cross-Functional Collaboration : Collaboration with other functions (not limited to T&E) within Roche where required to support the effectiveness and efficiency of End-to-End processes, initiatives that meeting the Business Partners' needs, and participation in the Compliance Program
Proactively drives for continuous improvement and simplification of processes across the Digital IT support spectrum & get the good practices for Digital Solutions implementations
Impact: You deliver commercial impact by anchoring cost and developing a resilience pipeline of projects, in addition to securing our sustainability priorities. Specifically, you are accountable for:
Orchestrate Cross-Functional Support: Lead and collaborate with internal partners across Medical Affairs, Access, and Customer Experience teams to deliver cohesive, end-to-end solutions
This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs)
Bridge Communication Channels: Serve as an effective liaison between front-line business users, specialized support teams, and regional leaders to streamline issue resolution and foster collaborative working relationships
This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs)
Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding values through creative solutions / products
Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
Roll-out Global template solutions for the area of Finance/ Tax, including solution documentation & implementation, test management, business process operations including integrated training management. Evaluate Local GAP and design localization extensions for the Global Template as part of the deployment activities for the Aspire roll out
Execute and coordinate digital campaign activities, including campaign setup, campaign updates, production tasks, workflow management, and delivery support across in-scope services.