Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required. Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence
Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role
Documentation & Controlling : Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. Perform back up function and other duties, including job rotation to other functional teams as and when required. Participate in any compliance audits and respond to audit queries
Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Defines compliance monitoring protocols and works closely with the Affiliate Compliance teams (Pharma, DIA, DC, Group functions) in highlighting key areas for improvements and supports the execution of the Compliance review activities pertaining to policy updates/changes
Define Data Models & Integration Pathways: You will create Conceptual & Logical Data Models, Taxonomies, Ontologies, and complex Integration pathways across the product ecosystem
Root-Cause Analysis & Problem Solving: Interact directly with stakeholders to resolve data quality issues using techniques like root-cause analysis, continuously improving trust and confidence in our enterprise data products
Embody PT Lean Production System (LPS), while demonstrating a continuous improvement mindset and behaviours through the use and application of LPS tools for continuous improvement initiatives
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Issue Escalation: Evaluate and manage user requests and incidents using ITIL methodology for prioritization, and escalate issues and enhancement requests to the appropriate Support Team, tracking them to conclusion
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )