Maintain close communication with local customs brokers, airline ground handlers, and trucking companies to build stable supplier relationships and ensure consistent space and capacity.
Prepare and submit daily operational reports, documenting the on-time performance of each shipment and analyzing exception cases.
Job Title: Logistics Operations SpecialistLocation: Penang, Malaysia
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Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
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