Administrative Support
Office Management
Communication Skills
Data Entry
Record Keeping
Time Management
Scheduling
Interpersonal Skills
Problem-Solving
Organizational Skills
+8
Posted
3 days ago
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Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
Spa Ambiance & Cleanliness: Maintaining a clean, organized, and tranquil spa reception area reflects the hotel’s high standards and ensures guest comfort. Ensures that spa brochures, promotional materials, and amenities are readily available and in pristine condition.
Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.
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The Receptionist cum Coordinator is responsible for managing front desk duties, attending to walk-in guests, and ensuring a professional first point of contact for the organization. The role also includes coordinating with customers, branches regarding online payments, providing administrative support to internal teams, and maintaining smooth office operations. Strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment are essential for this role.
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Coordinates room status updates with the housekeeping department.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews and other related matters pertaining to this platform.
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Responsible to ensure all activities related to Registration and Admission are properly monitored and effectively carried out with minimum interruption.
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