Employee Relations & Compliance: Manage employee grievances, handle misconduct investigations, issue disciplinary letters, and ensure all HR practices strictly align with the Malaysia Employment Act.
HR Administration: Maintain precise up-to-date employee databases, prepare formal contracts/letters, and assist in performance appraisal cycles and training coordination.
Minimum 3 years of full-spectrum HR experience. Prior HR experience in the manufacturing industry is a strong added advantage....
Handle complaints, negative reviews and disputes with a calm, on-brand tone, and escalate cases beyond your authority promptly.
Maintain and improve the CS knowledge base: FAQs, standard response templates and tone-of-voice guidelines.
Track recurring issues and report them monthly to Marketing, Operations or Product with examples and volumes, so root causes get fixed rather than re-answered....
Build strong relationships with property managers, building management, developers, corporate clients, government agencies and other potential clients.
Identify upcoming tenders, RFQs and business opportunities through relevant channels.
Manage the complete tender process including site visits, costing coordination, proposal preparation, submission and follow-up....
Erroneous decisions may have a serious impact on the overall success of company operations. Directs and controls the activities of a broad functional area, possibly through several department managers. Assigns objectives, reviews performance, approves employee compensation, coaches for improved performance.
Regularly interacts with executives and/or customers. Interactions often involve controversial situations, customer negotiations, or influencing and persuading other senior level managers.
Prepare and issue HR-related documents and correspondence, including employment letters, confirmation letters, warning letters, memos, and other official communications.
Coordinate employee onboarding and offboarding, including documentation, system registration, staff ID/access cards, and company asset issuance and handover.
Support recruitment activities, including job postings, candidate screening, interview coordination, candidate communication, and follow-up....