Assist in the investigation of food safety incidents, customer complaints, and non-conformities, including root cause analysis and implementation of corrective actions.
Perform and/or coordinate laboratory purchasing activities, including purchase orders, invoice processing, and receipt of materials, while maintaining laboratory 5S standards.
Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
Work with internal teams to monitor outstanding orders, supplier lead times and delivery commitments, resolve delays and maintain accurate SAP records.