Serve as the main point of contact for external regulatory authorities and internal teams on regulatory matters.
Oversee daily QC testing for physical, chemical, and microbiological parameters for raw materials, packaging materials, in-process samples, and finished products.
Establish, review, and maintain QA documentation, including Standard Operating Procedures (SOPs), Certificate of Analysis (CoA), Batch Production Records (BPR), and product specifications.
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Monitor production quality performance and ensure timely disposition of non-conforming products.\Drive in-process quality control to prevent defects and minimize production disruptions.
Lead investigations into production quality issues and implement effective containment actions.
Conduct and facilitate structured root cause analysis using methodologies such as 8D, 5 Whys, Fishbone Diagram, and FMEA.
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Auditing & Compliance: Conduct internal and supplier audits, ensuring adherence to environmental regulations, chain-of-custody certifications (like PEFC or FSC), and safety codes.
Team Leadership: Train, mentor, and lead QC inspectors, graders, and laboratory staff.
Client & Vendor Liaison: Coordinate with suppliers, third-party inspectors, and clients to resolve quality disputes and ensure product specifications are met.
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Own customer quality communication and complaints through containment, 8D, corrective action, verification and closure.
Lead investigations and cross-functional actions with Production, Engineering, Maintenance, Logistics and suppliers; require containment/rework as needed.
Monitor PPM, rejection, rework, scrap, complaints and Quality KPIs; drive defect prevention and process capability.
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Drive process optimization and performance monitoring, utilizing Key Performance Indicators (KPIs) to identify opportunities for efficiency improvements and enhanced laboratory performance.
Demonstrate a willingness and flexibility to support special tasks, initiatives, and cross-functional projects as assigned.
Responsible for the oversight and maintenance of all regulatory licenses required to operate the laboratory as applicable by local, federal mandate.
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Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.
Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.
Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.
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