Identify Manufacturing process defects (scrap, nonconforming material, customer complaints) by dispositioning non-conforming material, assisting in identification of primary root causes and understanding corrective and preventative actions. May be responsible for working with process owner to bound product stops and document release criteria.
Lead review and approval of batch records, investigations, deviations, change controls, CAPAs, quality risk assessments, protocols, reports, and GMP documentation.
Check that descriptions accurately reflect what actually happened in the video, including failures, drops, or slipped grips - flagging any instances where outcomes were inaccurately described or "smoothed over."
Issue Non-Conformance Reports (NCRs) when activities deviate from approved drawings and contract specifications. Monitor corrective actions and process improvement, as well as ensuring proper defect rectification of subcontractor workers across all trades.
Monitor food production/process and other services improvement which shall continuously focus to control and reducing variation in product characteristics and manufacturing process.
Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).