Investigate non-conformities and customers complaints, perform root cause analysis, and implement appropriate correction actions and preventive actions.
Maintain accurate and detailed documentation of all quality control activities, including inspection reports, non-conformance records, and corrective action plans.
To work closely with other members ie. QA staff, Faculty/ Centre/ Depts. in preparing and submitting documentation such as application of new programmes, programme accreditation, programme renewal, programme amendment, programme review to the MOE/MQA/professional bodies.