Prepare and serve beverages, desserts, and snacks according to company SOP and quality standards.• Welcome customers warmly and provide friendly, professional service.• Take customer orders accurately and process payments through the POS system.• Maintain cleanliness and hygiene of the workstation, counter, equipment, and dining area at all times.• Ensure product consistency, quality, presentation, and proper portioning.• Assist in stock replenishment, inventory checks, and daily opening and closing duties.• Handle customer enquiries, feedback, and complaints politely and professionally.• Anticipate customer needs and provide assistance to enhance the customer experience.• Comply with all safety, food handling, and hygiene standards.• Support teammates and contribute to smooth outlet operations during busy periods.• Promote company products, promotions, and brand values to customers.• Perform any other duties assigned by the Outlet Supervisor or Management.